Productivity

Use the Productivity feature to track the item views and actions, page views, and time usage of your users. To create or modify a productivity watch, click Modify in the upper right corner of the screen or go to Productivity Analysis.

Productivity Watch

A Productivity Watch has a row for each user with columns listing the times they viewed a page or item (and any actions taken); it also lists unproductive time. The timeline (in the Actions column) shows the actions and views when they occurred.

Column/Timeline Description
Actions

The total number of actions per day between the start and end times

Timeline: Shows actions and views per day between the start and end times and unproductive time
Item (link) Link to Item Summary showing the item
Item Actions The number of items created or updated
Item Views The number of items viewed (items or tickets)
Page Views The number of pages viewed (screens in the system)
Points per Hour The total points per hour
Ticket (link) Link to Item Summary showing the item
Total Points The total points per day
Total Time The total time per day
Unproductive Time The shading shows the period of unproductive time as defined by the unproductive time threshold, which is the percentage of time not viewing pages or items (or taking actions on them) between the first and last actions taken in a day

Timeline

The Timeline shows actions and views per day between the start and end times. It also shows unproductive time, which is the percentage of time not viewing pages or items (or taking actions on them) between the first and last actions taken in a day.

Actions and Views on the Timeline

View the timeline to see each user's actions and items in chronological order for a given day.

  1. To show or hide the timeline, at the end of a user row, click Timeline
  2. In the timeline, put the cursor on the colored circle. Result: A window appears that shows the action/item circle in a larger (zoomed in) view

  3. In the window, put the cursor on the item/action circle. Result: Another window appears with details:

    • Time of view or action
    • Name of page or action
    • ID number of the ticket or item you performed the action on
  4. Optional. Click the ID number of the ticket or item to view it in a new browser tab or window

You can search for users only in the current Productivity Watch. Use filters to find Productivity Watches.

Search

You can search for users only in the current Productivity Watch.

  1. Use the filter to find a Productivity Watch. See Filter, below
  2. On the top menu bar, click Analytics > Productivity. Result: The User Productivity page appears
  3. In the upper-left corner, type a search in the search box
  4. Click Search ( ). Result: Search results appear
  5. Optional. To erase the search term and results, click X.

Filter

Use filters to find Productivity Watches. Use the search to find users in Productivity Watches.

To show or hide the filters, in the upper left corner, click Filter (). Result: The Filter column appears

  1. In the Filter column on the left, in the Productivity Watches dropdown, choose a filter, then choose a date and the start and end time. You can only view one day at a time
  2. At the bottom of the Filter column, click Apply Filter. Result: The Productivity Watch appears (with Modify in the upper right corner)

 

Use the Timeline Display to choose the actions and views that display on the timeline (The actions and views vary based on user behavior).

  1. On the left column, at the bottom, click Timeline Display
  2. On the Timeline Display window, check or uncheck the boxes to add or remove actions or views from the timeline
  3. Click Done

 

Use the Details to view and download a detailed report of productivity data.

  1. On the upper right corner, click Details
  2. On the Summary of Productivity window, choose the date range of the data
  3. Click View Report. Result: The productivity analysis data appears in a table

  4. In the report, you can take these actions

    Action Description
    Find (search) Type your search term in the search box to see if it occurs in the report
    Page Use the arrows to move back and forward page by page
    Refresh Generates a new report based on the fields you chose
    Export (save)

    CSV: Comma Separated Value; a text file listing data in lines. Each line uses commas to separate fields containing data (.csv)

    Data Feed: Atom Service Document (Data Service Document, Data Feed Atom file, Atom Service Document); a text file formatted as XML and used to create and update data feeds implemented with the Atom Publishing Protocol (AtomPub or APP). (.atomsvc)

    Excel: Microsoft spreadsheet format (.xlsx)

    MHTML: A web page archive format that stores all files needed to display an HTML page (HTML, images, Java, Flash, audio files, etc.)(.mhtml)

    PDF: Portable Document Format; an Adobe file format that stores the complete description of a fixed layout document (text, images, layout, etc.)(.pdf)

    PowerPoint: Microsoft presentation slide deck format (.pptx)

    TIFF file: Tagged Image File Format, an image format (.tif)

    Word: Microsoft word processing file format (.docx)

    XML file with report data (.xml)

     

 

  1. Use the filter to find a Productivity Watch. See Search and Filter, above

  2. On the Productivity Watch, in the upper right corner, click Modify

    Note: If there is no Modify button, click Apply Filter (in the left column) to make it appear

  3. See Productivity Analysis, step 2: On the Productivity Watch details page, make changes: