Auto Process Apply Recommendation Schedules

Use Auto Process Recommendation Schedules to delay the application of auto process rules to allow time for staff to review tickets. If the delay period ends with the ticket unreviewed or unprocessed, then the auto process rules are applied as usual.

Add Schedules By Registration Codes or Ticket Types

1. On the Auto Process Apply Recommendation Schedule page, click Add Schedules By Codes or Add Schedules By Ticket Types

2. On the Add Auto Process Recommendation Schedules page, choose your settings:

   Registration Codes or Ticket Types

   To choose registration codes or ticket types, use the search box or pagination links

   Recommendations

   Recommendations
   Apply recommendations when tickets are received	The delay period is applied when tickets are received
   Apply recommendations immediately if tickets are received on weekdays	The delay period is applied when tickets are received on weekdays
   Apply recommendations immediately if tickets are received on weekends	The delay period is applied when tickets are received on weekends
   Apply recommendations immediately if tickets are received on holidays	The delay period is applied when tickets are received on holidays
   Apply recommendations if tickets have not been processed by the end of the business hour	The delay period is applied after one business hour
   Amount of Time
   Amount of time to keep tickets in "Pending Your Research" state before applying the auto-process recommendations to them	The amount of time by which auto process rules are delayed from the date the ticket was taken or created (During the delay, the ticket status is Pending Your Research): Created: The date the ticket was created in the system Taken: The date from the Taken Date/Time field from the ticket

    

3. Click Add