End of Day Audit Notifications

Use this feature to email someone a list of all tickets and messages that have been sent to a specific email address since the last end of day audit was sent.

  1. On the top menu bar, click System Management ( )>Administration>Ticket Management>Ticket Notifications
  2. On the Notification Overview page, in the left column, click End of Day Audit Notifications

  3. On the End of Day Audit Notification page: 

    Action Description
    Add notification Click Add an End of Day Audit Notification. The Add an End of Day Audit Notification page appears. Make edits as below
    Modify notification

    Click the text in the Recipient column to choose the notification to modify.

    The End of Day Audit Notification Detail page appears. Make edits as below

    Edits

     

    Notification Description
    To a recipient defined for my company Choose recipient. To set up users, see Users
    To an email address I specify Type email address
    To a device defined for my company Choose device. To set up devices, see Devices.

     

     

    When to Send

    Choose when to send the notification.

     

    Description

    Type the description (name or notes).

     

    Review the notification

    Click Back to go back and make corrections

     

  4. Click Finish. The Ticket Received Notification Detail page appears

 

  1. You can enable or disable a notification from either the Notification Summary page or from the notification itself (while modifying it).

    Page How to Enable or Disable
    Notification Summary page
    1. In the left column, click Enable/Disable...Notifications
    2. Click the check boxes to choose the notifications and click Enable or Disable
    3. The Ticket Notification Summary/Overview page appears listing notifications
    Notification Detail page
    1. In the left column, click Enable/Disable this Notification
    2. The Ticket Notification Detail page appears showing the notification enable or disabled