Open Ticket Summary Notifications

Use this feature to email someone a list of all open tickets that are assigned to a specific locator or contract locator or in a specific ticket folder.

  1. On the top menu bar, click System Management ( )>Administration>Ticket Management>Ticket Notifications
  2. On the Notification Overview page, in the left column, click Open Ticket Summary Notifications

  3. On the Open Ticket Summary Notification page: 

    Action Description
    Add notification Click Add an Open Ticket Summary Notification. The Add a Notification page appears. See Edits, below
    Modify notification

    Click the text in the For column to choose the notification to modify.

    The Open Ticket Summary Notification Detail page appears. Make edits as below

    Edits

    Locator or Folder the summary is for

    Choose the locator or folder the summary is for.

     

     

    Notification Description
    To a recipient defined for my company Choose recipient. To set up users, see Users
    To an email address I specify Type email address
    To a device defined for my company Choose device. To set up devices, see Devices

     

     

    When to Send

    Choose when to send the notification.

     

    Content Time Zone (What you Send)

    Choose the time zone of the notification content.

     

    Description

    Type the description.

     

    Review the notification

    Click Back to go back and make corrections.

     

  4. Click Finish. The Open Ticket Summary Notification Detail page appears.

 

 

  1. You can enable or disable a notification from either the Notification Summary page or from the notification itself (while modifying it).

    Page How to Enable or Disable
    Notification Summary page
    1. In the left column, click Enable/Disable...Notifications
    2. Click the check boxes to choose the notifications and click Enable or Disable
    3. The Ticket Notification Summary/Overview page appears listing notifications
    Notification Detail page
    1. In the left column, click Enable/Disable this Notification
    2. The Ticket Notification Detail page appears showing the notification enable or disabled