Ticket Received Notifications

Use this feature to be notified when tickets are received into the system. You can customize how and when the system sends notifications by selecting the event, message content, where the notification should be sent, and the delivery schedule.

Add or Modify Ticket Received

On the top menu bar, click System Management ( )>Administration>Ticket Management>Ticket Notifications
On the Notification Overview page, in the left column, click Ticket Received Notifications

On the Ticket Received Notification page:

Action

Description

Add notification

Click Add a Ticket Received Notification. The Ticket Received Notification Detail page appears. Make edits as below

Modify notification

Click the text in the For Registration Codes column to choose the notification to modify.

The Ticket Received Notification Detail page appears. Make edits as below

Edits

Conditions

Notification Condition	Description
Send this notification for all tickets	All tickets that meet the meet the standards in this notification will cause a notification to be sent
Send for selected ticket types	Search or select ticket types
Send for selected ticket type categories	Use your One Call Center's ticket type categories: Aerial Damaged Utility Design Emergency Meet Recall Regular Revision Short
Send for tickets with less than a specified amount of time until due	Choose the time until due
Send for tickets with the following selected keywords	Choose the keywords in the ticket. To set up this feature, see Keywords.

Where to Send

Notification	Description
To a recipient defined for my company	Choose recipient. To set up users, see Users
To an email address I specify	Type email address
To a device defined for my company	Choose device. To set up devices, see Devices
Call to Company User	Choose user. To set up users, see Users
Call to Phone Number	Type phone number
Call Profile	Choose the rotational call profile. To set up profiles, see Rotational Call Profiles
Text Message to Company User	Choose user to send text to. To set up users, see Users
Text to Phone Number	Type phone number to send text to

What to Send

What you send	Description
Instead of ticket text, send message I specify	Type your message
Send fields from ticket that I specify	After choosing this option, click Next Choose the fields and click Next Choose the maximum message length (999 characters) and field order and click Next
Send text of ticket	Attachments: Any files attached to the ticket GML: Geographical Markup Language files are XML files used to exchange geographic data. The GML format is maintained by the Open Geospatial Consortium Message template: Choose the Message Templates to include Smart score: Choose the Smart Scores to include Standard IRTHNET header: Contains folder name and other information; used by contract locators only Ticket identifier: Configured to send for contract locators response protocol only Ticket processing history: The ticket's audit history

When to Send

Choose when to send the notification.

Description

Type the description (name or notes).

Review the notification

Click Back to go back and make corrections

Click Finish. The Ticket Received Notification Detail page appears

Enable/Disable

You can enable or disable a notification from either the Notification Summary page or from the notification itself (while modifying it).

Page	How to Enable or Disable
Notification Summary page	In the left column, click Enable/Disable...Notifications Click the check boxes to choose the notifications and click Enable or Disable The Ticket Notification Summary/Overview page appears listing notifications
Notification Detail page	In the left column, click Enable/Disable this Notification The Ticket Notification Detail page appears showing the notification enable or disabled

Notification	Description
Any registration code	Any registration code will cause a notification to be sent
Specific registration code	Search or select the exact codes that will cause a notification to be sent