Manual Callout Summary

This page lists the manual callouts that result from how your company set up its positive responses to excavators. For details, see Manual Callout Rules.

This topic covers both the Manual Callout Summary page and the Details page.

Columns (Summary)

All columns are sortable by clicking in them.

Field Description
Attempts The number of attempts at calling the contact at the excavator
Contact Email The email address of the contact at the excavator
Contact Fax The fax number of the contact at the excavator
Contact Name The name of the contact at the excavator
Contact Phone The phone number of the contact at the excavator
Due Time The due time of the ticket
Next Attempt Time The next time a call out to the contact at the excavator will be made
Ticket ID The identification number of the ticket (from the one call center)
Ticket Type Ticket types are defined by the One Call Center and come from the ticket

Actions (Summary)

More actions are available on the Manual Callout Details page.

Action Description
Cancel Items
  1. Check the box of the item to be canceled
  2. In the upper right corner, in the dropdown list, click Cancel Selected Items. Result: The callout is deleted from the Manual Callout Summary. The cancellation is recorded in the ticket's audit history

You can also cancel items from the Manual Callout Details page
Refresh To display any new items, click Refresh
View Details
  1. In the row for the item, click any data in the Contact columns (Contact Name, Contact Email, Contact Fax, Contact Phone). Result: The Manual Callout Details page appears

Actions (Details)

Follow these steps to work on callouts.

  1. On the Manual Callout Summary page, click any data in the Contact columns (contact name, contact, email, contact fax, contact phone)

  2. On the Manual Callout Details page, indicate who you called, the notes on the call, and the action:

     

    Action Description
    Action

    Busy: The phone call was not answered

    Cancel: The callout is deleted from the Manual Callout Summary

    Delivered: The call was answered. The callout is deleted from the Manual Callout Summary

    No Answer: The call was not answered

    All actions are recorded in the ticket's audit history
    Notes Any notes on the call
    Person Contacted The person you called

     

  3. Click Save