About Help

These are the Help options:

Help Option Description
Contact Support

Email the Irth Customer Support team with questions about:

  • Configuring your Irth system
  • Using the system
  • Best practices
Billing Contact

Email Irth Finance with questions about:

  • Bills
  • Contract or subscription terms
Feedback Read fellow users' comments and suggestions. Vote on them and submit your own
Help The authoritative documentation on using the system
Registrations You can now request registration codes yourself. See Registration Code Summary
Resources
  • Additional Resources: Some companies use this page to provide custom documentation written by their staff. To make files appear here, go to System Management ( ) > Administration > General > Help Files.
  • Downloads:
    • irth GIS Permissions (Client side): A batch file for your local administrator to run if recommended by Irth Customer Support
    • irthnet Field Unit: A Windows application used to synchronize tickets with the online irthnet web site
    • Positive Response to Excavator Setup: A PDF manual (18 pages)
    • UtiliSphere Desktop: The software version of UtiliSphere for all Windows platforms (desktop, tablet, phone). It supports MMPK files. The MPK version supports MPK files used in the ESRI MPK server