Registration Code Summary

Registrations are codes assigned to your company from the One Call Center.   Registration codes are used to identify:

  • Companies (Some companies have multiple registration codes, including subsidiaries, departments, or other units)
  • Areas (geographic area, real estate, land parcel, right of way, easement, county, etc): A folder is named for an area and linked to a registration code
  • Assets (section of pipeline, cell towers, etc). Oil Company buys Area 32 from Energy company; Area 32 is identified with four registration codes

When the system receives a ticket from a One Call Center, it uses the registration code to provide the ticket to the correct company.

Registration codes are sometimes known by other names:

  • CDC code
  • Markout code
  • Member code
  • Terminal code

More Procedures for Registration Codes

Most procedures for registration codes are on the Registration Code Detail page.

If you don't know your registration code, contact the One Call Center.

Request a Registration Code (video demo, 1 min)

  1. On the top menu bar, click System Management ( ) > Administration > Ticket Management > Registrations
  2. On the Registration Code Summary page, in the left column, click Request a Registration Code

  3. On the Add a Registration Code page, fill in the Registration Code Information

    Field Description
    Code The registration code (from the One Call Center)
    Name A note about or description of the registration code. Irth recommends putting the registration code here in addition to the Code field
    One Call Center The list of One Call Centers supported by the system
    Use Positive Response to Excavator Check the box to use positive responses to excavators
    Excavator Positive Response Setting The list of excavator positive response settings used by your company. Configure these settings in Excavator Positive Response Settings

     

  4. Click Add. Result: After approval by an Irth staff member, you will receive an alert notification confirming your request was approved under Messages ( ) > Alert Notification). If your Alert Notifications include email, you will also receive an email notification.

    Allow for up to 24 business hours for your request to be processed. Contact Irth Solutions if you are a contractor company wanting to add a registration code to receive tickets for a UtiliSphere member.

 

Use this procedure to choose which one call center's records get comments (and have them added to the notes section of the records. Comments are created by using the Configure Positive Response to Center Information procedure.

  1. On the top menu bar, click System Management ( ) > Administration > Ticket Management > Registrations
  2. On the Registration Code Summary page, in the left column, click Configure Positive Response to Center Comment

  3. On the Add a Registration Code page,

    3a: Use the search box (top left) or the pagination links (bottom right) to find registration codes to send comments to

    3b: At the top middle of the page, click Send Comment. Result: Append to Notes section appears

    3c: (Optional). In the Append to Notes section, check the box to have the comment added to the Notes of records from the one call centers that receive comments. Typing "[Callback]" in the text box replaces the note with the locator's callback phone number

  4. Click Add. Result: After approval by an Irth staff member, you will receive an alert notification confirming your request was approved under Messages ( ) > Alert Notification). If your Alert Notifications include email, you will also receive an email notification

 

Use this feature to process tickets in a simpler, faster way by using three actions on the Ticket Details page, depending on if the ticket is in Pending Your Research status (you must have Auto Process Apply Recommendation Schedules in use to use this feature):

Action Description
Clear Applies a response you choose

Dispatch

(if ticket status is Pending Your Research)

 Applies auto process recommendations (you must have Auto Process Apply Recommendation Schedules in use to use this feature)

Review

(if ticket status is not Pending Your Research)

The ticket is marked as Reviewed (ticket history updated) and Clear and Dispatch are no longer available actions. Reviewed tickets can be found by using these methods:

Use this procedure to choose the registration codes and response to be sent when using the Clear action:

  1. On the top menu bar, click System Management ( ) > Administration > Ticket Management > Registrations
  2. On the Registration Code Summary page, in the left column, click Select Codes for Review, Dispatch, and Clear Tickets

  3. On the Select Codes for Review, Dispatch, and Clear Tickets page

    3a: Use the search box (top left) or the pagination links (bottom right) to find registration codes that you want to choose responses for (in the next step)

    3b: Below the list of registration codes, to the right of the Response to Add to Clear Tickets dropdown, click Load Responses to fill the dropdown with the responses available for the registration codes you chose in step 3a (if you've chosen multiple registration codes, the dropdown will only show responses available to all registration codes)

  4. Click Save. Result: When working on tickets from the registration codes you chose in 3a, clicking Clear sends the response from 3b