Messages

The Messages feature notifies you of unread alerts/messages from the one call center. Configure these Messages settings per user in the Profile Settings under Account .

 

Account Message

Adjudication

Aerial Ticket Error

API Error

Automatic Response sent with Restricted Response

Background Process Failed

Create Ticket Error

Email Filtered

Email Returned

Error with Response

Export Schedule Disabled

Failed Transmission

Map Feature API Error

Map Process Result

Missing Sequence Detected

Missing Ticket Detected

Possible Synonym

Receiving Error

Registration Request Processed

Registration Request Received

Rejected Contract Locator Response

Rejected Email Response

Rejected External System Notes

Rejected External System Response

System Maintenance - Downtime

System Maintenance - No Downtime Expected

System Maintenance - Parsing Rule Update

System Message

User Accounts Disabling Notification

UTTO

 

  1. On the top menu bar, click Messages ( )
  2. On the Messages list, red icons indicate unread alerts/messages. Gray icons mean there are no alerts/messages

    1. Click a red Message icon to view the alert/message in its original context in the system as described below. After clicking a red icon, it turns gray to indicate the alert/message is no longer current, but the alerts/messages remains available in its original context under System Management ( ):

      MessageDescription
      Alerts Notifications of failed transmissions, missing sequences, etc. from the one call center in System Management ( ) > Communication > System > Alert Summary
      Missing SequenceNotifications of missing sequences (tickets not received from the one call center throughout the day) that you have not responded to in System Management ( ) > Communication > One Call > Missing Sequence
      Missing Ticket AuditNotifications of audit of missing tickets from the one call center which the system compares to tickets received. Missing tickets are listed in System Management ( ) > Communication > One Call > Audit Items
      Center MessagesNotifications of unread messages from the one call center in System Management ( ) > Communication > One Call > Center Messages

       

  3. Optional. To dismiss all current alerts, click Dismiss All. Result: All red icons turn gray
  4. Clicking on Alerts will redirect you to the Alerts Summary page; for more details, see the Alert Summary section in the Communications menu