Auto Process Category Priority
The system automatically processes tickets according to category types, then by the category they match within the category type.
| Auto Process Category | Description |
| Excavator Name | The excavator name from the ticket |
| Facility Location | The Facility Location from the ticket |
| Grid | The One Call Center provides grid data in the ticket, if applicable. Some grids are converted to latitude/longitude data. Not commonly used |
| Keyword |
The keywords from the ticket. Your company must have created keywords. See Keywords |
| Map Feature | Any ESRI Feature Layers in the ticket |
| Map, Page, and Grid Cell | The Map, Page, and Grid Cell values from the ticket |
| Noncompliant Excavator | Your company must have distinguished between compliant and non-compliant excavators. To set up excavators, see Excavator Summary |
| Remark Requested | Only two One Call Centers make remarks (USAN and USAS) |
| Responsibility Area | The Responsibility Area from the ticket. Responsibility areas vary by One Call Center. Responsibility areas often have Geocodes |
| State, County, and Place | The State, County and Place from the ticket |
| Subdivision | The Subdivision from the ticket |
| Ticket Type | Ticket types vary by One Call Center |
| Ticket Type Category | The Ticket Type Category from the ticket |
| Township, Range, Section, and Quarter |
The Township, Range, Section, and Quarter from the ticket The three largest units from the United States Public Land Survey System (PLSS), also known as Congressional townships or survey townships. The units in the system from largest to smallest: Township, Range, Section, Quarter/Quadrangle/Quadrant Not commonly used |
| Work Type | The Work Type from the ticket |
Modify Auto Process Category Priority
- On the top menu bar, click System Management (
)>Administration>Ticket Management>Auto-Processing - On the Auto Processing Overview page, click Go to Auto Process Category Priority
- On the Auto Process Category Priority page, in the left column, click Modify Auto Process Category Priority
-
On the Auto Process Category Priorities page, all the auto process categories (rules) are listed. Click Move (
) to move categories up or down in the processing order.Even though you can order the categories in any way, the system processes categories by type first, then by category:
Processing Order Category Type Description 1 Auto Response All auto responses processed before any auto folder placements. If there are no auto responses, the system goes to auto folder placements 2 Auto Folder Placement All auto folder placements processed before any auto assignments. If there are no auto folder placements, the system goes to auto assignments 3 Auto Assignment Auto assignments are processed last, unless there are no auto responses or auto folder placements 
Example
In this example, a user has ordered categories without regard for category types in the Order on Screen column. However, the system processes the categories by category type first, as shown in the System Processing Order column.
Order on Screen (by Category)
Auto assignment (Smith)
Auto response (complete response)
Auto folder placement (electric)
Auto response (unable to mark)
Auto folder placement (region 5)
Auto assignment (Jones)
System Processing Order (by Category Type)
Auto response (complete response)
Auto response (unable to mark)
Auto folder placement (electric)
Auto folder placement (region 5)
Auto assignment (Smith)
Auto assignment (Jones)
- Click Save