Alert Notifications

Use the Alert Notifications feature to send notifications when specific alerts are created. Alerts generated based on these notifications are displayed in Messages ( ) > Alerts. For more details, see Alert Summary.

  1. On the top menu bar, click System Management ( ) > Administration > General > Alert Notifications
  2. On the Alert Created Notification page, in the left column, click Add an Alert Created Notification

  3. On the Add an Alert Created Notification page:

    Action Description
    Add notification Click Add a Alert Created Notification. The Add an Alert Created Notification page appears. See Edits, below
    Modify notification

    In the main page, click the text in the Type column to choose the notification to modify.

    The Alert Created Notification Detail page appears. Make edits as below

     

    Edits

    Alert Type Description
    Account Message A general notification that shows on the system home page and in Alert Summary
    Adjudication Creates an alert when an adjudication fails.
    API Error Choose the API method (action) whose errors you want to be notified about. The notification includes any code, status, or description from the API error. For API details, see Integration Configuration
    Aerial Ticket Error A notification for errors with aerial tickets. Aerial tickets vary by company. For example, some companies create aerial tickets from work item creation in custom business rules
    Failed Transmission Any failed communications from the system listed on the Transmission Queue (positive responses, notifications, rotational calls, exports, action shares, etc.)
    Map Feature API Error If the digsite conflicts with any ESRI Feature Layers, then auto process rules are not applied. Configure the ESRI Feature Layers on Auto Response > Map Feature
    Map Process Result Notification that the map you uploaded has been processed (available or rejected). Most common error messages mean data could not be read by the system or your map may have the wrong spatial projection. Map data must meet the shape file requirements. See Import Shape Files to Create Map Definitions, Shape file requirements
    Missing Sequence Detected Indicates one or more tickets was recently missed and is triggered by a successful ticket delivery of unexpected sequence (only available if your One Call Center supports sequence numbers)
    Missing Ticket Detected The system has missed a ticket (ticket is in the end of day audit but it’s not in the system)
    Registration Request Processed Notification that the registration you requested has been processed (available or rejected)
    Rejected Contract Locator Response The system rejected a contract locator's response
    Rejected Email Response An external system or device rejected an email response sent by the system
    Rejected External System Notes An external system or device rejected notes sent by the system
    Rejected External System Response An external system or device rejected a response sent by the system
    System Maintenance - Downtime System maintenance that requires planned system downtime. A general notification that shows on the system home page and in Alert Summary
    System Maintenance – No Downtime Expected System maintenance that does not require planned system downtime. A general notification that shows on the system home page and in Alert Summary
    System Maintenance - Parsing Rule Update The parsing rules have changed. A general notification that shows on the system home page and in Alert Summary
    System Message Technical system changes that do not affect downtime: DNS changes, port changes, etc
    User Accounts Disabling Notification User disabled automatically due to inactivity (not logged in after the period of time set by your company). See Option to Automatically Disable and Delete Users

     

    Field Description
    Description Type the description (name or notes)
    Enabled The notification is turned on

     

     

     

    Notification Description
    To a recipient defined for my company Choose recipient
    To an email address I specify Type email address
    To a device defined for my company Choose device. To set up devices, see Devices.

     

     

     

    What you send Description
    A message I specify Type your message
    Details of the Alert The text of the alert

     

     

    Schedule

    Choose when to send the notification.

     

    Review the notification

    Click Back to go back and make corrections.

     

  4. Click Finish. The Ticket Assigned Notification Detail page appears

  1. You can enable or disable a notification from either the Alert Created Notification page or from the notification itself (while modifying it).

    Page How to Enable or Disable
    Alert Created Notification page
    1. In the left column, click Enable/Disable...Notifications
    2. Click the check boxes to choose the notifications and click Enable or Disable
    3. The Alert Created Notification page appears listing notifications
    Alert Created Notification Detail page
    1. In the left column, click Enable/Disable this Notification
    2. The Alert Created Notification Detail page appears showing the notification enable or disabled