Transmission Queue

Any information sent from the system to an external recipient is put in the Transmission Queue before being sent. The Transmission Queue Summary is the list of all transmissions that have been generated by the system (both items and tickets) and queued to send. The main sources of transmissions are:

  • Auto process rules
  • End of day audits
  • Notifications
  • Open ticket summaries
  • Positive responses to excavator
  • Scheduled exports

After transmissions have been sent, they are listed in the Transmission History.

On the Transmission Queue Summary page, these are the columns used to list the transmissions. The columns can be sorted by clicking the column heading.

Field Description
Code Registration code from item or ticket. See Registration Code Summary
Destination Recipient address
Facility The type of facility (ex. gas, electric, and water). See Facility Types
ID ID of the item or ticket that generated the transmission
Next Attempt The time of the next attempt to send the transmission
# (Number) Number of attempts to send
Priority The importance of the transmission. Emergency and High are sent before Regular
Type

The kind of transmission.

 

  1. On the top menu bar, click System Management ( ) > Communication > Transmission > Queue
  2. On the Transmission Queue Summary page, use the Search and Filter features (below), to find the transmissions you want to process
  3. In the check box column, click the check box of the transmissions you want to process

  4. In the upper right corner, in the Actions list, choose the action.

    Action Description
    Cancel The transmission is removed from the queue
    Forward Choose an additional recipient from the list or type an email address to which you can forward the transmission
    Send Now The transmission is sent

 

You can search for transmissions by item or ticket ID.

  1. On the top menu bar, click System Management ( ) > Communication > Transmission > Queue
  2. On the Transmission Queue Summary page, in the upper left corner, click Search ( )
  3. On the Search Transmission Queue page, search for any string of numbers in the ID. Example: To find ID 201912086625, you can type any string of digits in it, for example, "1912"
  4. Click Finish. Result: The search results appear

 

  1. On the top menu bar, click System Management ( ) > Communication > Transmission > Queue
  2. On the Transmission Queue Summary page, in the upper left corner, click Filter

  3. On the Filter Transmission Queue page, filter the list of transmissions by Destination (Anywhere) and Type (Any Type)

     

    Filter Default
    Destination Anywhere
    Type Any Type

     

  4. Click Save. Result: The Filter Transmission Queue page appears
  5. On the Filter Transmission Queue page, click OK. Result: the Transmission Queue Summary page appears with filters you chose

 

The Last Filter button reloads whatever transmissions the last filter setting retrieves (either the default or custom settings). It also clears the last search.

 

Transmissions are added to the queue as they are generated by the system. Use Refresh to check for new transmissions since you last loaded the Transmission Queue Summary page.

  1. To see if a new transmissions are available, click Refresh ( ) . Result: The new transmissions appear, if available

 

Use the Transmission Queue Item Detail to:

  • See the information about the transmission, including the message text and history
  • Resend or Cancel the transmission