Ticket Notifications

The ticket notifications option enables you to send tickets, messages, and important alert messages. You can customize how and when the system sends notifications by selecting the event, message content, where the notification should be sent, and the delivery schedule

  1. On the top menu bar, click System Management ( )>Administration>Ticket Management>Ticket Notifications

  2. On the Ticket Notification page, in the upper-left corner, chose the ticket notification you want to set up. Click the links below for details:

    Notification Description
    End of Day Audit Notifications This notification emails an individual a list of all tickets and messages that have been sent to a specific email address since the last end of day audit was sent.
    Open Ticket Summary Notifications This notification emails an individual a list of all open tickets that are assigned to a specific locator or contract locator or in a specific ticket folder.
    Rotational Call Profiles A rotational call profile contains one or more phone numbers (call destinations) in the order you choose
    Smart Score Update Notifications This notification is generated based on the value of a Ticket's Smart Score. This notification can be applied to tickets in selected folders or tickets assigned to selected individuals.
    Ticket Assigned Notifications This notification is generated when a ticket is assigned. This notification can be applied to all tickets assigned, or fine-tuned by selecting the ticket type(s), or the number of minutes until the ticket is due.
    Ticket Due Notifications This notification is generated when a ticket is coming due within the configured amount of time. This notification can be applied to tickets in selected folders or tickets assigned to selected individuals.
    Ticket Put in Folder Notifications This notification is generated when a ticket is placed in a folder. This notification can be applied to all tickets and all folders, or fine-tuned by specifying the folder(s), ticket type(s), or the number of minutes until the ticket is due.
    Ticket Received Notifications This notification is generated when a ticket is received. This notification can be applied to all tickets or fine-tuned by selecting ticket type(s) or the number of minutes until the ticket is due.